Candle Care
Made to be enjoyed. A little care helps your candle burn beautifully from beginning to end.
The first burn
On the first burn, allow the wax to melt evenly across the surface and reach the edges of the vessel whenever possible. This helps establish an even burn pattern and reduces the chance of tunneling.
Our Coconut Apricot Wax can perform without a traditional full melt pool, but we still recommend giving your candle enough time to melt evenly across the surface.
Trim the wick
Before each burn, trim the wick to approximately 1/4 inch.
A properly trimmed wick helps maintain a clean, steady flame and minimizes unnecessary soot.
Burn with care
Allow enough time for the wax to melt evenly, but avoid burning your candle for more than four hours at a time.
Always place your candle on a stable, heat-resistant surface away from drafts, fans, open windows, children, and pets.
Know when to stop
Stop burning your candle when approximately 1/2 inch of wax remains at the bottom of the vessel.
Continuing to burn a candle with too little wax remaining may cause the vessel to become excessively hot.
Never leave a burning candle unattended.
Frequently Asked Questions
What are Elcie candles made with?
Elcie candles are hand poured in small batches in California using Coconut Apricot Wax, a luxury blend of apricot, coconut, soy, and paraffin selected for its smooth finish and strong fragrance performance. Our wicks and fragrance oils are made in the USA. Our fragrances are phthalate-free and selected in accordance with supplier IFRA documentation, and our candle materials have been verified for Prop 65 compliance.
Are Elcie fragrances phthalate-free?
All Elcie fragrances are phthalate-free and selected in accordance with supplier IFRA documentation.
Where are Elcie candles made?
Every Elcie candle is hand poured in small batches in California.
Why does my candle look slightly different from another one?
Because our candles are hand poured, subtle variations in the appearance of the wax may occur from candle to candle.
These small differences are a natural part of the candle-making process and do not affect the way your candle is intended to perform.
Why is some wax remaining on the sides of my candle?
A small amount of wax along the vessel can be normal, particularly during the earlier burns.
Allowing the candle adequate burn time and keeping the wick properly trimmed can encourage a more even burn as the candle progresses.
Why is my flame large or producing soot?
A wick that has become too long can create a larger flame or produce soot.
Extinguish the candle, allow it to cool completely, trim the wick to approximately ¼ inch, and remove any loose wick debris before relighting.
Drafts can also affect the flame, so keep your candle away from fans, vents, and open windows while burning.
Why does the fragrance seem stronger or softer in different rooms?
Fragrance experience can vary depending on the size of the room, airflow, temperature, and the fragrance itself.
Some scents naturally fill a space more quickly, while others remain closer and more subtle.
For the best experience, allow your candle time to warm and release its fragrance into the room.
Can I reuse my Elcie candle vessel?
Absolutely.
Once your candle has reached the end of its burn life, allow the vessel to cool completely and remove the remaining wax and wick components before cleaning it.
The finished vessel can then be repurposed throughout your home.
What should I do if my candle arrives damaged?
We want your Elcie order to arrive exactly as it should.
If your candle arrives damaged, please contact us with your order information and photographs of the candle and packaging so we can help.
For additional information, please see our Shipping & Returns policy.
Still have a question?
We'd be happy to help.
Contact Elcie